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Skills support for unemployed > Level 1 Award in Retail Knowledge

Level 1 Award in Retail Knowledge

The Award will cover the essentials of Retail Knowledge, providing an introduction into the Retail sector. The Award covers both Retail and Customer Service knowledge. You will need to achieve a minimum of 7 credits and complete individual on-line tests for each unit.

Units selection include

  • Understanding the business of retail
  • Understanding customer service in the retail sector
  • Understanding how a retail business maintains health, safety and security on its premises
  • Understanding the retail selling process
  • Understanding how individuals and teams contribute to the effectiveness of a retail business
  • Understanding the control, handling and replenishment of stock in a retail business
  • Understanding retail consumer law
  • Understanding the handling of customer payments in a retail business


Level 1 Certificate in Retail Knowledge

The course runs 2 day per week for 3 weeks from 9.00 am – 4.00 pm