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> Wyndham House Residential Care Home - Apprentice Care Assistant

Wyndham House Residential Care Home - Apprentice Care Assistant

​Apprenticeship Summary

Vacancy Description

To assist in the provision of care and work as part of a team to achieve required standards. To ensure Clients retain their dignity and individuality. To be involved in the general activities of the Care Home.

Main Responsibilities


  • Ensure the highest possible levels of care are maintained by supporting/assisting Clients, when required, with washing, toileting, dressing, undressing, and all other aspects of daily living.
  • Assist Clients in all aspects of their care needs (e.g. physical, emotional and spiritual). Provide attention when needed, whilst ensuring Clients retain their comfort and dignity.
  • Pay particular attention to assisting Clients who have limited mobility, or physical / learning difficulties, making the best use of aids provided.
  • Closely monitor Clients who may be confused and / or who have behavioural problems.
  • Assist in the promotion of continence.
  • Assist in the delivery of care for Clients who are dying or who have a progressive illness. Assist with last offices.
  • Observe care planning needs for Clients and complete written daily records as instructed and in line with the Company’s policies and procedures.
  • Assist in framework of social activities by interacting with Clients and helping them continue with hobbies and activities in the Care Home.
  • Answer Nurse call system, giving assistance as required. Answer the door and telephone appropriately. Respond accordingly, and pass on messages promptly.
  • Under the supervision and guidance of senior Care Staff, report on the well-being of Clients.
  • Carry out regular checks on Clients at intervals determined by senior Staff Members.
  • Make Visitors feel welcome. Provide refreshments/assistance as and when required.
  • Make and change beds, ensuring that rooms are clean and tidy, and commodes are empty, in line with the Care Homes disposal of waste policy. Ensure the Care Homes resources are used appropriately.
  • Clean and maintain equipment used by Clients / Relatives e.g. wheelchairs, hearing aids, spectacles etc. Ensure the Care Home is kept clean and tidy, in line with the Company’s attention to detail philosophy.
  • If applicable, care for Clients’ clothing and rooms as named, and ensure that all clothing is recorded and clearly marked.
  • Ensure full privacy and dignity is maintained for the dying and the bereaved, in line with the Company’s policies and procedures.
  • Assist Clients who need help during meal times (be aware of swallowing difficulties, dietary requirements etc). Assist with serving of food / drinks as requested / required. Wash up as requested / required.
  • Escort Clients travelling to and from the Care Home e.g. on social outings, hospital visits etc.
  • Practice maximum integrity in all dealings with Clients’ personal and financial affairs, and avoid abuse of the privileged relationship that exists with Clients.


  • Participate in Staff and Client meetings as and when required.

Training & Development:

  • Maintain professional knowledge and competence.
  • Attend mandatory training days/courses, on or off site, as and when required.
  • Participate in relevant N/SVQ training to achieve required qualifications.

Health & Safety:

  • Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Client, colleague, self or another.
  • Understand, and ensure the implementation of, the Care Homes Health and Safety policy, and Emergency and Fire procedures.
  • Report to the Home Manager, or the Maintenance Man, any faulty appliances, damaged furniture, equipment or any potential hazard.
  • Promote safe working practice within the Care Home.


  • Promote and ensure the good reputation of the Care Home.
  • Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties.
  • Notify the Home Manager, or the Person in Charge, as soon as possible of your inability to report for duty, and also on your return to work from all periods of absence.
  • Ensure the security of the Care Home is maintained at all times
  • Adhere to all Company policies and procedures within the defined time scales.
  • Ensure all equipment is clean and well maintained.
  • Carry out any other tasks that may be reasonably assigned to you.

Other Information

Working week: Days and times to be confirmed at interview (Total hours per week: 30.00)

Weekly wage: £105.00

Training to be Provided

In house training as well as a Nationally Recognised Qualification to be completed at Intermediate level in Health and Social Care through Norfolk Training Services Ltd which will include Functional Skills at Level 1 in English and Maths (if required) and various online tests and workbooks in order to obtain a Technical Certificate.

About the Employer

1 Manor Road
North Wootton
King’s Lynn
PE30 3PZ

Wyndham house is a 2 storey Old Manor House specialising in dementia care. It is set in the beautiful West Norfolk country side in the small village of North Wootton just outside the ancient market town of Kings Lynn. The home is managed by Tracey Curson who has 20 years experience in providing care within a residential setting. Tracey is supported by a strong team who are committed to providing good quality care.

Our 46 members of staff all hold or are currently working towards qualifications in health and social care, team leading and dementia pathways. In order to maintain the high standards of care we demand of all our staff they are put through a 2 part interview regime and rigorous induction programme. Throughout the year we employ outside trainers to come into Wyndham House to train and keep both Staff and Managements knowledge updated.

Over the past 2 years Wyndham House has undertaken major development to provide executive en suite bedrooms together with modern bright beautifully appointed living spaces. The living spaces lead onto our manicured gardens that surround the home. Wyndham house now offers separate dining areas and this allows all residents and visiting families to enjoy the meals provided in comfort whilst allowing them to socialise with their fellow residents. The meals are all home cooked with a wide variety of food on offer. All meats are supplied by a local butcher who has recently received the Queens warrant for services provided to Sandringham House.

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